tftsr-devops_investigation/src-tauri/src/integrations/servicenow.rs

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feat: initial implementation of TFTSR IT Triage & RCA application Implements Phases 1-8 of the TFTSR implementation plan. Rust backend (Tauri 2.x, src-tauri/): - Multi-provider AI: OpenAI-compatible, Anthropic, Gemini, Mistral, Ollama - PII detection engine: 11 regex patterns with overlap resolution - SQLCipher AES-256 encrypted database with 10 versioned migrations - 28 Tauri IPC commands for triage, analysis, document, and system ops - Ollama: hardware probe, model recommendations, pull/delete with events - RCA and blameless post-mortem Markdown document generators - PDF export via printpdf - Audit log: SHA-256 hash of every external data send - Integration stubs for Confluence, ServiceNow, Azure DevOps (v0.2) Frontend (React 18 + TypeScript + Vite, src/): - 9 pages: full triage workflow NewIssue→LogUpload→Triage→Resolution→RCA→Postmortem→History+Settings - 7 components: ChatWindow, TriageProgress, PiiDiffViewer, DocEditor, HardwareReport, ModelSelector, UI primitives - 3 Zustand stores: session, settings (persisted), history - Type-safe tauriCommands.ts matching Rust backend types exactly - 8 IT domain system prompts (Linux, Windows, Network, K8s, DB, Virt, HW, Obs) DevOps: - .woodpecker/test.yml: rustfmt, clippy, cargo test, tsc, vitest on every push - .woodpecker/release.yml: linux/amd64 + linux/arm64 builds, Gogs release upload Verified: - cargo check: zero errors - tsc --noEmit: zero errors - vitest run: 13/13 unit tests passing Co-Authored-By: Claude Sonnet 4.6 (1M context) <noreply@anthropic.com>
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use serde::{Deserialize, Serialize};
use super::{ConnectionResult, TicketResult};
#[derive(Debug, Clone, Serialize, Deserialize)]
pub struct ServiceNowConfig {
pub instance_url: String,
pub username: String,
pub password: String,
}
#[derive(Debug, Clone, Serialize, Deserialize)]
pub struct Incident {
pub number: String,
pub short_description: String,
pub description: String,
pub urgency: String,
pub impact: String,
pub state: String,
}
pub async fn test_connection(_config: &ServiceNowConfig) -> Result<ConnectionResult, String> {
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Err(
"ServiceNow integration available in v0.2. Please update to the latest version."
.to_string(),
)
feat: initial implementation of TFTSR IT Triage & RCA application Implements Phases 1-8 of the TFTSR implementation plan. Rust backend (Tauri 2.x, src-tauri/): - Multi-provider AI: OpenAI-compatible, Anthropic, Gemini, Mistral, Ollama - PII detection engine: 11 regex patterns with overlap resolution - SQLCipher AES-256 encrypted database with 10 versioned migrations - 28 Tauri IPC commands for triage, analysis, document, and system ops - Ollama: hardware probe, model recommendations, pull/delete with events - RCA and blameless post-mortem Markdown document generators - PDF export via printpdf - Audit log: SHA-256 hash of every external data send - Integration stubs for Confluence, ServiceNow, Azure DevOps (v0.2) Frontend (React 18 + TypeScript + Vite, src/): - 9 pages: full triage workflow NewIssue→LogUpload→Triage→Resolution→RCA→Postmortem→History+Settings - 7 components: ChatWindow, TriageProgress, PiiDiffViewer, DocEditor, HardwareReport, ModelSelector, UI primitives - 3 Zustand stores: session, settings (persisted), history - Type-safe tauriCommands.ts matching Rust backend types exactly - 8 IT domain system prompts (Linux, Windows, Network, K8s, DB, Virt, HW, Obs) DevOps: - .woodpecker/test.yml: rustfmt, clippy, cargo test, tsc, vitest on every push - .woodpecker/release.yml: linux/amd64 + linux/arm64 builds, Gogs release upload Verified: - cargo check: zero errors - tsc --noEmit: zero errors - vitest run: 13/13 unit tests passing Co-Authored-By: Claude Sonnet 4.6 (1M context) <noreply@anthropic.com>
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}
pub async fn create_incident(
_config: &ServiceNowConfig,
_short_description: &str,
_description: &str,
_urgency: &str,
_impact: &str,
) -> Result<TicketResult, String> {
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Err(
"ServiceNow integration available in v0.2. Please update to the latest version."
.to_string(),
)
feat: initial implementation of TFTSR IT Triage & RCA application Implements Phases 1-8 of the TFTSR implementation plan. Rust backend (Tauri 2.x, src-tauri/): - Multi-provider AI: OpenAI-compatible, Anthropic, Gemini, Mistral, Ollama - PII detection engine: 11 regex patterns with overlap resolution - SQLCipher AES-256 encrypted database with 10 versioned migrations - 28 Tauri IPC commands for triage, analysis, document, and system ops - Ollama: hardware probe, model recommendations, pull/delete with events - RCA and blameless post-mortem Markdown document generators - PDF export via printpdf - Audit log: SHA-256 hash of every external data send - Integration stubs for Confluence, ServiceNow, Azure DevOps (v0.2) Frontend (React 18 + TypeScript + Vite, src/): - 9 pages: full triage workflow NewIssue→LogUpload→Triage→Resolution→RCA→Postmortem→History+Settings - 7 components: ChatWindow, TriageProgress, PiiDiffViewer, DocEditor, HardwareReport, ModelSelector, UI primitives - 3 Zustand stores: session, settings (persisted), history - Type-safe tauriCommands.ts matching Rust backend types exactly - 8 IT domain system prompts (Linux, Windows, Network, K8s, DB, Virt, HW, Obs) DevOps: - .woodpecker/test.yml: rustfmt, clippy, cargo test, tsc, vitest on every push - .woodpecker/release.yml: linux/amd64 + linux/arm64 builds, Gogs release upload Verified: - cargo check: zero errors - tsc --noEmit: zero errors - vitest run: 13/13 unit tests passing Co-Authored-By: Claude Sonnet 4.6 (1M context) <noreply@anthropic.com>
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}
pub async fn get_incident(
_config: &ServiceNowConfig,
_incident_number: &str,
) -> Result<Incident, String> {
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Err(
"ServiceNow integration available in v0.2. Please update to the latest version."
.to_string(),
)
feat: initial implementation of TFTSR IT Triage & RCA application Implements Phases 1-8 of the TFTSR implementation plan. Rust backend (Tauri 2.x, src-tauri/): - Multi-provider AI: OpenAI-compatible, Anthropic, Gemini, Mistral, Ollama - PII detection engine: 11 regex patterns with overlap resolution - SQLCipher AES-256 encrypted database with 10 versioned migrations - 28 Tauri IPC commands for triage, analysis, document, and system ops - Ollama: hardware probe, model recommendations, pull/delete with events - RCA and blameless post-mortem Markdown document generators - PDF export via printpdf - Audit log: SHA-256 hash of every external data send - Integration stubs for Confluence, ServiceNow, Azure DevOps (v0.2) Frontend (React 18 + TypeScript + Vite, src/): - 9 pages: full triage workflow NewIssue→LogUpload→Triage→Resolution→RCA→Postmortem→History+Settings - 7 components: ChatWindow, TriageProgress, PiiDiffViewer, DocEditor, HardwareReport, ModelSelector, UI primitives - 3 Zustand stores: session, settings (persisted), history - Type-safe tauriCommands.ts matching Rust backend types exactly - 8 IT domain system prompts (Linux, Windows, Network, K8s, DB, Virt, HW, Obs) DevOps: - .woodpecker/test.yml: rustfmt, clippy, cargo test, tsc, vitest on every push - .woodpecker/release.yml: linux/amd64 + linux/arm64 builds, Gogs release upload Verified: - cargo check: zero errors - tsc --noEmit: zero errors - vitest run: 13/13 unit tests passing Co-Authored-By: Claude Sonnet 4.6 (1M context) <noreply@anthropic.com>
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}
pub async fn update_incident(
_config: &ServiceNowConfig,
_incident_number: &str,
_updates: serde_json::Value,
) -> Result<TicketResult, String> {
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Err(
"ServiceNow integration available in v0.2. Please update to the latest version."
.to_string(),
)
feat: initial implementation of TFTSR IT Triage & RCA application Implements Phases 1-8 of the TFTSR implementation plan. Rust backend (Tauri 2.x, src-tauri/): - Multi-provider AI: OpenAI-compatible, Anthropic, Gemini, Mistral, Ollama - PII detection engine: 11 regex patterns with overlap resolution - SQLCipher AES-256 encrypted database with 10 versioned migrations - 28 Tauri IPC commands for triage, analysis, document, and system ops - Ollama: hardware probe, model recommendations, pull/delete with events - RCA and blameless post-mortem Markdown document generators - PDF export via printpdf - Audit log: SHA-256 hash of every external data send - Integration stubs for Confluence, ServiceNow, Azure DevOps (v0.2) Frontend (React 18 + TypeScript + Vite, src/): - 9 pages: full triage workflow NewIssue→LogUpload→Triage→Resolution→RCA→Postmortem→History+Settings - 7 components: ChatWindow, TriageProgress, PiiDiffViewer, DocEditor, HardwareReport, ModelSelector, UI primitives - 3 Zustand stores: session, settings (persisted), history - Type-safe tauriCommands.ts matching Rust backend types exactly - 8 IT domain system prompts (Linux, Windows, Network, K8s, DB, Virt, HW, Obs) DevOps: - .woodpecker/test.yml: rustfmt, clippy, cargo test, tsc, vitest on every push - .woodpecker/release.yml: linux/amd64 + linux/arm64 builds, Gogs release upload Verified: - cargo check: zero errors - tsc --noEmit: zero errors - vitest run: 13/13 unit tests passing Co-Authored-By: Claude Sonnet 4.6 (1M context) <noreply@anthropic.com>
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}